Families are severely affected by this phrase. And due to this reason they carry no value for these words.
In an addict’s life, words and action never matches. An addict in his daily course says sorry to every person. But he never means it. He daily swores promises for not taking the drugs again. He promises for a better tomorrow, but it never happens. When he comes back to his senses (after drugs), he sees the mess he has created. He starts feeling ashamed of himself. He gets frustrated. He again says sorry to his family. But as his craving of drugs starts again, he finds a reason to fight from nowhere. For him this becomes a perfect excuse to take drugs. He forgets that due to his addiction, he has already spoiled his relations. For him saying sorry is an excuse of avoiding the situation. He does not want to confront the reality.
In the treatment resident do not say sorry, instead he is made to realise about his wrong action. For example, if a resident wakes up late in the morning, then as a learning experience he is given a direction to wake up one hour before and sleep one hour late. This will make him alert for the next time regarding the daily schedule of the house. By this he actually takes responsibility of his act. He is confident, that he will never repeat the wrong behaviour again.
This change in his personality is evolved while being in the treatment. He starts treating his words with honesty. Treatment is about realization of the mistakes in true spirit. So that the word ‘I am Sorry’ do not lose its importance.